Shipping and Delivery Policy
Last Updated: May 2026
At Stack Decode Web and IT Solutions™, we primarily offer digital products and services, which do not require physical shipping. However, we ensure timely delivery of all digital assets, project files, and software solutions as per agreed timelines. Please read our policy to understand how we manage deliveries.
1. Digital Product and Service Delivery
- All digital products, including website development, software solutions, and IT services, are delivered electronically via email, cloud storage, or our project management platforms.
- The estimated delivery time varies depending on the scope and complexity of the project, as agreed upon at the time of purchase or contract signing.
- Once the project is completed and approved, all final files and necessary credentials will be securely shared with the client.
2. Estimated Delivery Timeline
- Free Homepage Mockup: Delivered within 48 hours of request
- Starter Website Plan (up to 5 pages): Live within 1 week of setup fee payment
- Growth Website Plan (up to 15 pages): Live within 15 days of setup fee payment
- Custom Web Development & Apps: Timeline agreed during discovery call — typically 2 to 8 weeks depending on scope
- Maintenance Plans (Basic/Standard/Premium): Active within 24 hours of payment
- Paid Strategy Consultation ($49): Scheduled within 24 hours of payment
- White Label Projects: Timeline agreed per individual project
3. How We Deliver Digital Services
- Clients will receive digital assets via email, file-sharing services (Google Drive, Dropbox, or similar), or direct access to the deployed project.
- For ongoing projects, access to our development platform or a staging environment may be provided.
- Clients will receive an official confirmation email once the delivery is completed.
4. Late Delivery Policy
- While we strive to meet deadlines, delays may occur due to unforeseen technical issues, changes in project scope, or client-side approvals.
- If a delay is expected, we will notify the client in advance and provide an updated timeline.
- In cases of excessive delays caused solely by us, clients may request compensation in the form of additional services or discounts.
5. No Physical Shipping
- We do not provide any physical products; all services and products are digitally delivered.
- If a client mistakenly provides a physical shipping address, it will be disregarded, and they will be reminded of our digital delivery process.
6. Contact for Delivery Issues
If you experience any issues regarding the delivery of your digital services, please reach out to our support team:
Email: support@stackdecode.com
Phone/WhatsApp: +91-9467879059
Business Hours: Monday – Friday, 10:00 AM – 7:00 PM (IST), Saturday & Sunday: Closed. (We sometimes respond on weekends)
For any further questions regarding our Shipping and Delivery Policy, feel free to contact us.