Cancellation and Refund Policy
At Stack Decode Web and IT Solutions™, we strive to provide high-quality web and IT solutions tailored to your needs. However, we understand that there may be circumstances requiring cancellations, refunds, or modifications to our services. Please read our policy carefully to understand your rights and obligations.
1. Cancellation Policy
a) Service Cancellation by the Client
- Clients may request a cancellation of services within 7 days of placing an order, provided that no significant work has been completed.
- If the project is already in progress, cancellation requests will be reviewed based on the extent of work completed. Partial refunds may be provided at our discretion.
- Requests for cancellations should be sent to support@stackdecode.com with the subject line “Service Cancellation Request.”
b) Service Cancellation by Stack Decode Web and IT Solutions™
- We reserve the right to cancel any project if there is a violation of our terms of service, non-cooperation, or breach of contract by the client.
- In such cases, a partial or full refund will be assessed based on the work completed.
2. Refund Policy
a) Eligibility for Refunds
- Refunds are applicable only if the cancellation request is made within the specified 7-day window and no significant progress has been made on the project.
- If services have been rendered and completed, refunds will not be provided.
- In cases where work is partially completed, a prorated refund may be granted at our discretion.
b) Refund Processing Time
- Approved refunds will be processed within 15 business days from the date of approval.
- Refunds will be issued via the original payment method used during the transaction.
- Clients will receive a confirmation email once the refund has been successfully processed.
3. Exchange or Modification Policy
- Clients may request modifications or adjustments to their project within 30 days of project delivery.
- Requests for modifications should be sent to support@stackdecode.com with the subject line “Modification Request.”
- Minor modifications will be accommodated at no extra charge, while major revisions may incur additional costs.
4. How to Initiate a Refund or Exchange
To request a cancellation, refund, or modification, clients must send an email to support@stackdecode.com with the following details:
- Full name and contact details
- Order ID or project reference number
- Reason for refund or modification request
- Any supporting documents or relevant details
5. Exceptions and Special Cases
- No refunds will be issued for digital products, consultation fees, or completed services.
- Custom development projects with signed contracts may have specific refund clauses outlined in the agreement.
- If a refund is denied, clients may request a review of their case by contacting our support team.
For any questions regarding our Cancellation and Refund Policy, please reach out to us at support@stackdecode.com
